Are you struggling with client retention in your group practice?
Here’s the truth—if you’re not prioritizing building client trust, your retention rates will suffer.
In this episode, I sit down with Dr. Josh Satterlee, a chiropractor and founder of Trust Driven Care, to break down why building client trust in therapy practices is the key to long-term client relationships—and ultimately, a thriving business.
We explore practical client retention techniques that help clients feel heard, valued, and engaged in their care. Dr. Josh shares his framework for building client trust, designed to improve communication and build rapport with clients in a way that boosts retention.
In this episode, we cover:
Why building client trust is the foundation of strong retention—and how many practices unknowingly break it
How to build rapport with clients using the PATCH framework (and why traditional empathy models fall short)
The biggest mistakes therapists make when it comes to trust in therapy—and how to fix them
Effective client retention techniques that go beyond session reminders to create deep, lasting relationships
How small changes—like communication adjustments and technology integrations—can massively impact your bottom line
Building client trust isn’t just a “feel-good” concept—it’s the backbone of a profitable, sustainable practice. If you’re ready to build rapport with clients, keep them engaged, and improve client retention techniques, this episode is for you.
Hit play now to learn how to learn client retention techniques that work!
LINKS:
Need extra support? Join The Exchange, a membership community just for group practice owners.
The Group Practice Exchange Programs + Courses
The Accountability Equation™ Quiz
The Accountability Equation Book
Group Practice Forecasting Support GPT
CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE:
CONNECT WITH JOSHUA SATTERLEE:
SPONSORS:
TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!
GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!
Are you tracking the right KPIs, or are you just looking at numbers that don’t actually drive growth?
If you’re a therapy group practice owner, knowing how to track KPIs effectively can mean the difference between a scaling therapy group practice, or feeling stuck in the day-to-day grind.
In this episode of The Group Practice Exchange Podcast, I dive into how to track KPIs that matter, avoid common tracking mistakes, and implement strategies to make data-driven decisions that lead to real growth.
Too many therapy practice owners either track the wrong numbers, don’t track anything at all, or set vague goals that don’t move the business forward. That’s why great therapy practice management has to start with clear, actionable KPIs that support your practice’s long-term success.
In this episode, I break down:
How to track KPIs that actually improve decision-making and profitability.
The biggest mistakes therapy group practice owners make when setting goals.
How a simple system audit can uncover hidden inefficiencies in your practice.
The SMART framework for setting KPIs that drive real business growth.
Why a scaling therapy group practice starts with learning how to track KPIs that matter—not just session counts.
Tracking KPIs isn’t just about numbers—it’s about how to improve conversion rates, make smarter business decisions, and set up your therapy group practice for long-term success. If you’re ready to get out of the guesswork and start running your therapy group practice like a data-driven business, this episode is for you!
LINKS:
Need extra support? Join The Exchange, a membership community just for group practice owners.
The Accountability Equation Book
The Group Practice Exchange Programs + Courses
The Accountability Equation™ Quiz
Group Practice Forecasting Support GPT
CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE:
SPONSORS:
TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!
GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!